We know that system downtime can mean a loss of communication, productivity, revenue and reduction of safety. SmartPTT works to provide existing and potential customers with timely and expert technical support to ensure a seamless implementation and the reliable operation of our products. We have created the tech support packages to cover the most commonly requested services of our clients. The packages allow to manage company’s operations costs and receive priority support for the system.
Tech Support Service Packages
| Features | Standard* | Advanced |
| Package validity in years | 1 | 1 |
| Initial response time in business hours | Up to 24 | Up to 3 |
| Request priority level** | normal | high |
| Supported software versions | N-2 | ALL |
| Access to the knowledge base (documentation and instructions) | Yes | Yes |
| Support for SmartPTT software via email, phone | Yes | Yes |
| Access to the software updates | Yes | Yes |
| Support via remote access*** | Yes | Yes |
| Analysis of repeater and radio configuration | Yes | Yes |
| Analysis and configuration on radio and IP system design | No | Yes |
| Training for system administrators and dispatchers**** | No | Yes |
* For SmartPTT PLUS this package is available in all regions. The Standard SmartPTT PLUS Technical Service Package is an Annual Motorola license. Please refer to Motorola SmartPTT PLUS control room solution for MOTOTRBO Price Catalogue or contact your Regional Sales Manager.
For SmartPTT Enterprise this package is available in all regions. Please refer to the Elcomplus SmartPTT Services Price List or contact your Regional SmartPTT Reseller.
For SmartPTT Express this package is available in all regions. Please refer to the Elcomplus SmartPTT Services Price List or contact your Regional SmartPTT Reseller.
** High priority tickets will be processed first (the priority level depends on the type of support package and the severity of the issue).
*** Only for supported software versions.
**** SmartPTT Team will perform a system administrator training (up to 2 hours), and a dispatcher training (up to 1 hour) by client’s request only once every three months.
More information please find here.
For details, please contact your regional manager.
