Service of implementation

To ensure a successful implementation of SmartPTT, Elcomplus offers on-site and remote implementation services.

Implementation services include:

• Analysis of repeater and radio code plugs
• Analysis of IP address map and network topology
• Installation of SmartPTT radioserver software on a customer provided and pre-installed server
• Installation of SmartPTT dispatch client software on customer provided and pre-installed computer(s)
• Basic configuration of the SmartPTT radioserver software to the customer’s pre-installed MOTOTRBO radio system
• Basic configuration of the dispatch client and user interface to the customer’s pre-installed radio system
• Acceptance testing
• System administrator training (one session, up to four hours)
• Dispatcher training (one session, up to four hours)

If it is necessary to conduct additional training for the customer’s engineers, then training services can be provided for an additional fee.

The minimum required time is 1 working day (standard 8 hours, excluding lunch breaks). Delays due to the customer (e.g. network issues, radio programming issues, etc.) may require additional time on-site at an additional cost to the customer. Delays due to SmartPTT which require additional time on-site or remotely will not be charged to the customer. If the work is completed in fewer days than quoted, then an appropriate refund is made (only unused full days are eligible for refund).

For details on implementation services by SmartPTT and their prices, please contact your regional sales manager.