Technical Support

Regulations of SmartPTT software system support

If you have any problems or questions, please contact technical support services. We make our mission to solve problems and answer questions quickly and accurately. Every request is very important for us.

In order to your request be processed more effectively, we suggest you at first taking a look at answers to the frequently asked questions (FAQ). It happens often that a question you want to ask has already been discussed. As a matter of convenience the questions are divided into different categories and grouped by types.

In the event of the discovery of critical error we use our best efforts to the fastest error correction for the last package accompanying current version of localized product.

If you have not decided yet to become the owner of SmartPTT software, as would-be customer you can address our technical support service. Certainly in such a case you will get minimum information, but amply in order for a decision to be made on buying software.

Customers, who bought SmartPTT software, are given an extended technical support for the License Agreement validity period.

Contractual technical support is given on terms of formation corresponding particular contract.

List of baseline services, provided to SmartPTT software customers by technical support services:

•         Access to SmartPTT current version updates;
•         Consulting on questions of primary installation and software activation.
•         Consulting on detected error in product functionality, including SmartPTT software installation.
•         Supplying information about update versions and corrections of SmartPTT software.
•         Maximum term of response to the question is 3 working days.

When addressing technical support services please describe your problem as detailed as possible. The following information will help to resolve your problem more quickly:

•         SmartPTT software version (It is possible to see it in “About …” window).
•         Dispatcher and radioserver computer configuration (Processor, RAM, HDD, Operating System).
•         Firmware versions of control and subscriber radios. 

Contact SmartPTT support >>